E-IDV Global Ltd, a Jersey company with registration number 132357 (“E-IDV”, “we”, “our”, “us”), is committed to protecting the privacy of those who entrust us with their personal information. “Personal information” means any information pertaining to an identified or identifiable individual and may include, for example, email addresses, contact details and similar information provided to us in the course of our business operations. Personal information that is de-identified or anonymised is not considered personal information. This Privacy Policy details our commitment to your privacy.
E-IDV provides software services and solutions to business customers who verify the identity of natural persons for regulatory or anti‑fraud purposes. To provide certain biometric services, we work with specialist third‑party providers such as Mitek (provided in the UK by Hooyu Limited).
This Privacy Policy describes our privacy practices concerning information collected on our websites, www.e-idvglobal.com (“the Sites”), and when you interact with us in connection with the services and products we provide to our clients (“Client Services”). It is primarily directed to our clients and their employees and representatives.
We do not provide services directly to individual end users. End users should contact our clients or review their privacy policies for information on how their personal data is used. In this regard, we act as a “data processor” or “service provider” under applicable data protection laws, except where otherwise stated for specific services in which E-IDV is a “data controller”.
By using our Client Services, visiting the Sites, or otherwise interacting with us, clients accept the practices described in this Privacy Policy.
| Category of Personal Information | Source | Purpose | Recipients |
|---|---|---|---|
| Contact information: name, address, phone number. | Provided by site visitors or client contacts. | To communicate and deliver Client Services, including identity validation. | Marketing partners and service providers. |
| Browsing information: IP address, device ID, browser type, pages visited, clicks, location, timestamps, referrers. | Collected via the Sites, cookies, and tracking technologies. | To evaluate usage, improve performance, protect security, and prevent fraud. | Analytics and fraud‑prevention providers. |
| Payment information: card details, billing address. | From clients and payment card issuers. | To authorise financial transactions. | Payment processors (restricted use). |
| Data through our technology platform: ID images, selfies, biometric identifiers. | Collected via end‑user devices as directed by clients. | Identity verification, fraud prevention, and legitimate interests including technology improvement. | Clients and service providers under strict confidentiality. |
E-IDV uses personal information only as necessary to deliver the Sites and Client Services or as stated in this Privacy Policy. Service providers are contractually limited in how they may use personal information.
We may also share information in connection with business transfers, legal compliance, or legitimate interests such as fraud prevention, internal analysis, and product improvement.
A cookie is a small piece of information stored on your browser or device. You may disable cookies through your browser settings, though some features may not function. Where required by law, we request consent for non‑essential cookies.
We may use Google Analytics to evaluate use of the Sites. For details on how Google processes data, visit: www.google.com/policies/privacy/partners.
The Sites do not currently respond to Do Not Track (DNT) signals.
We use industry‑standard technology to protect personal information from loss, misuse, and unauthorised access. Information is stored on our servers, vendor servers, or client‑controlled systems. Access is typically controlled by our clients.
We retain personal information only as long as necessary for the purposes collected and for legal obligations. For client‑related data, retention is dictated by contract or law. Biometric retention details are in Section 10.
Clients and their employees may be contacted about our Sites and Client Services. Under European data privacy laws, individuals may request access, deletion, correction, or transfer of their personal information.
For data collected under client contracts, clients are responsible for providing notice and obtaining consent where required.
Our Sites and Client Services are not directed to children under 18. We do not knowingly collect personal information from children. If such information is discovered, it will be deleted.
In certain jurisdictions, individuals may request confirmation of processing, access to their data, or deletion. Clients manage such requests for data they provide to us.
If you provided your personal information to our clients, you should contact them directly regarding your rights under consumer privacy laws.
E-IDV may access biometric identifiers and biometric information (“biometric data”) through our clients for verification, fraud prevention, and long‑term proof of inspection. We do not sell, lease, or trade biometric data.
Biometric data is destroyed when instructed by clients, typically five years after the last interaction.
Personal information may be processed in various countries, including the EEA, UK, and Jersey.
You may contact us with concerns. You also have the right to lodge a complaint with your local supervisory authority.
We update this Privacy Policy as needed. Changes will be posted on the Sites. Material changes may be communicated directly to clients.
Effective: January 2026
Email: [email protected]
Phone: 0845 544 2469
E-IDV adheres to the Data Privacy Framework Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability.
Personal Data: information recorded in any form that pertains to an identifiable individual.
Sensitive Personal Information: information revealing race, ethnic origin, sexual orientation, political opinions, religious beliefs, trade union membership, or health information.
E-IDV may receive Personal Data from clients and suppliers in the EU/EEA/UK. This may include identity document data, biometric data, payment information, and more.
Whenever E-IDV collects Personal Data directly, it complies with the Principles, including:
This Privacy Statement may be amended to remain consistent with the Data Privacy Framework.
Some information may be subject to other E-IDV policies.
Updated: January 2026